3 PM – PSNH Crews Lead Massive Restoration Effort

MANCHESTER, N.H. (November 27, 2014) – The significant storm that blanketed New Hampshire Wednesday night and early Thanksgiving morning has caused heavy and widespread damage across PSNH’s service area. Approximately 200,000 customers were without power as of mid-day Thursday, though headway had been made in several areas—notably, all customers in Newmarket, a significant portion of downtown Dover, and the Rockingham County Complex were restored.   

More than 300 PSNH and contractor line-workers, tree trimming specialists, and others are assessing damage with an emphasis on restoring critical infrastructure. The system continued to sustain damage until approximately 3:00 a.m., and assessment is still ongoing in many parts of the state. Heavy, wet snow weighing down and snapping tree limbs was the primary cause of the majority of outages. 

PSNH has requested assistance for an additional 500 line workers who will be arriving throughout the day and tomorrow to help restoration efforts. Crews come from our sister Northeast Utilities companies in Massachusetts and Connecticut. Assistance is also on the way from Vermont, New York, Quebec and Ontario. 

Due to the significant damage, PSNH continues to develop an estimate for complete restoration. PSNH thanks customers for patience and advises them to prepare for the possibility of several days without power. Customers should never touch a downed wire (some may be buried by snow) and should also avoid downed tree limbs. Generator safety is also important, as improper generator installation or use could be dangerous for both homeowners and line workers. 

As restoration efforts continue, PSNH urges customers to use extra caution around downed wires and tree limbs, and when using a generator:

  • Customers should never touch a downed wire and should assume any downed line is live and dangerous. Be aware that downed wires could also be buried in the snow. Downed lines should be reported to PSNH immediately at 1-800-662-7764
  • Customers using generators should make sure they are installed safely for their own safety, as well as that of line workers. A generator should only be wired directly to the house and completely isolated from the utility supply. Otherwise, generator power could feed into the PSNH electrical system, causing unsafe conditions for line workers and neighbors. For more safety tips, visit psnh.com.