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High estimated bill

    Some customers have received bills that are inaccurate. Read more...

A number of PSNH customers have recently received bills that are based on an inaccurate estimate of the amount of power used.

Why this happened:

All PSNH employees, including meter readers, worked on power restoration activities in the aftermath of the Dec 11/12 ice storm.
A computer-generated 'estimate' of power used, instead of an actual meter reading, resulted in a number of inaccurate bills - especially for those customers who actually had no power in the wake of the storm.

What we are doing about it:

Any customer who received a bill based on an 'estimated reading' has a number of options if they believe the bill amount is inaccurate:
  • Pay no amount, and receive a two month bill in January based on an actual meter reading in January;
  • Pay an amount the customer feels is accurate for the power actually used since the previous bill.
In either case, no penalty or late fees will be in place for customers who are dealing with this 'estimated reading' issue.
We apologize for the inconvenience this has caused our customers.
Further questions can be directed to our 24/7 customer service department at 1.800.662.7764


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Public Service of New Hampshire (PSNH). P.O. Box 330 Manchester, New Hampshire, 03105 U.S.A.
Telephone: 1-800-662-7764 or our TTY/TDD number 1-800-346-9994